FAQ’s

Are HypnoEars made by hand or manufactured at a facility?

ALL products created by HypnoEars  are made by the hands of each designer of the HypnoEars team.

What are the methods of payment?

Payment should be delivered within 48 hours. Payments can be made through PayPal. You do not need a PayPal Account to pay for your items through PayPal
. Packages will NOT be sent until the payment has been received.

We do not accept payment by check, money order or send orders COD. All payments are processed through paypal or via credit card through etsy direct checkout.

If you are having issues with PayPal or any other aspect of the transaction, please do not hesitate to contact us. We will work with you to accommodate your needs.

How long will it take to get my order?

Depending on the size of your order and availability of materials, it typically takes 3-7 business
days max, if for any reason there is a delay, we will notify you with an update
and ETA. Orders are fulfilled in the order they are received.

Can I rush an order?
It depends on the availability of materials and the time frame given. We do our best to accommodate
your needs within reason. However we ask that you contact us at customerservice@hypnoears.com
prior for rush orders to ensure we can satisfy your needs.
What shipping methods are available?

All items are shipped USPS Priority Mail

Please email me at customerservice@hypnoears.com for any special shipping arrangements.

Other than United States ship-to addresses and for expedited shipping:

Email customerservice@hypnoears.com for more information on cost and availability.

If you’re purchasing a HypnoEars item as a gift, special packaging and a hand written note can be included at no extra cost. Please use the “contact the seller” link at the bottom of the page to inform us of the occasion, shipping address, and personal message to be included in the package.

What are my options for customizing?

We offer the option to our customers to switch mix the colors and sizes of some designs. We can create custom HypnoEars based from
handbags, shoes, organization colors or whatever else you’d like us to make unique for you. Depending on the details of the design, we can create a pair of Hypnoears based off customer’s design request.

Can I customize any design?

All designs cannot be customized,on the product page of each design, it will specify if customizing is an option for that
particular design.

How do I customize?

You can choose select the desired design from our store and choose your color and type of finding(hook or clip-on ) from the option boxes.

What if I don’t like my purchase?

If you are not satisfied with your order, contact us directly at 0rders@hypnoears.com We do not offer refunds, however we will accommodate your needs within reason.

We offer wholesale discounts however we ask that
those purchasing in mass understand that each piece is made by hand, therefore wholesale
prices may vary. For more information contact  wholesale@hypnoears.com

Do you have a physical store?

No, this is one of our goals in the near future,
for now we are online only.

Care Instructions:

HypnoEars can easily stain, to clean use light dish washing detergent/liquid and a toothbrush.You can also send them and have them cleaned.

Please handle and store all earrings with care. Safe and dry locations are recommended.

Return Policy:

All Sales are Final, there are no refunds. All of our pieces are made by hand, and sometimes will vary in detail, no two pieces created will be the exact same. All sizes are true to what’s listed, please ensure you order the correct size prior to completing your order. There are no exchanges or returns on customized pieces. If for any reason the product is defective (i.e. broken hook, damaged material upon receipt, internal error), we will gladly exchange/replace the product for you.

We stand behind the products we sell and satisfaction with your purchase is important to us. If you are unsatisfied for any reason please contact us at orders@hypnoears.com and we’ll do our best to accommodate you within reason.

We also welcome feedback, should you have any comments or suggestions, please share; we strive for excellence!

Thank you for your business! Please continue to visit us at www.hypnoears.com